Refund policy

Cancellations:

• No Cancellations: Unfortunately, orders cannot be canceled once production starts as these are custom-made products. Once an order is placed, we immediately begin processing and preparing your item for production. Please double-check all personalized details, including spelling, size, and color, before placing your order. Also, ensure you measure the area where your artwork will hang.

Refunds and Replacements:

• Refund or Replacement for Defective or Damaged Products: If your product arrives damaged during shipping, or with an error in production, we would be happy to look into the matter for you. You can choose to request either a replacement for the damaged product or request a refund. Please note: Item will not be replaced nor refund issued due to customer error. So please check your personalization and product/ order details before placing the order.
  
• How to Request a Replacement or Refund: To request a replacement or refund, please email us at orders@vividcreationsandgifts.com within 14 days of receiving your product. Write 'Damaged Product' in the Subject line. Include your name, order number, the email used for billing, a photo of the damaged or defective product, and photos of the shipping label and packaging.
• No need to return the item.

We value your satisfaction and will do our best to address any issues with your order. If you have any questions or concerns about your order, please contact us at customerservice@vividcreationsandgifts.com